In the Covid-19 pandemic, most companies faced significant challenges in shifting their workforce to remote. Employees also struggled a big time to adjust to the new normal as they have always needed a myriad of software applications to perform their regular tasks.
Most of those apps often come with minimal instructions. Thus, employees encountered many issues resulting in decreased engagement and low productivity and usage. Moreover, with a remote work environment, the technology dependency is only increasing. Companies worldwide faced such challenges and understood the need for digital adoption solutions (DAS).
In 2019, Gartner presented Digital Adoption Solutions (DAS) as a new variety of software for businesses. In 2019, the focus was solely on how DAS contributes to increased sales productivity.
However, after the pandemic in 2020, with the remote work, DAS seems to help to improve employee engagement and productivity, as per Gartner. Hence, companies started adopting Digital Adoption Solutions (DAS) to make the most out of their technology investments.
According to Gartner, by 2025, nearly 70% of organizations will use DAS to overcome unsatisfactory application user experiences.
So, What exactly is Digital Adoption Solution? Let us delve deeper.
What is a Digital Adoption Solution?
Digital Adoption Solution (DAS) is a new cutting-edge digital training solution that helps businesses get the most out of their application portfolios and revitalize employee training efforts. Unlike other external training programs, DAS platforms enable users to learn by doing approach.
Yes, with the in-app guidance of DAS, the user can practice using the application as they learn. Thus it reduces the adoption time as there is no gap between receiving training and using the new technology. Though a relatively new technology, DAS is already skyrocketing in popularity.
Features of DAS
The following predominant features revolutionize the way the organization trains its employees.
- In-app Training: A DAS enables trainers to teach employees directly inside the application. The users can immediately apply what they are learning. Thus, DAS improves knowledge retention and speeds up productivity.
- Highly Interactive: These digital adoption platforms walk users through a set of tasks, one step at a time. Thus, it simplifies complex tasks and encourages even new users to learn quickly. That, in turn, increases employee productivity from day one.
- Automating Tasks: Most Digital Adoption Solutions come with this specific feature. Yes, with DAS, you can automate repetitive tasks that consume your employee’s time. DAS automates tasks with zero human intervention. Thus, your employee can do more productive and challenging work rather than routine, mundane tasks.
- Software Analytics: With software analytics, trainers can monitor and track how users engage with the tool. Hence, trainers can understand the training needs and implement them effectively, preventing any errors.
The above features have consistently shown proven results in better employee training and effective utilization of technology.
Benefits of Digital Adoption Solution Over Existing Training Methods
Most organizations want to train a large number of employees at a given time. Classroom-based in-person training is not feasible due to Covid 19 pandemic and high costs.
Online teaching via learning management systems (LMS) is beneficial. But, they are not interactive and cannot provide immediate feedback to users.
Digital Adoption Solutions (DAS) can offer several advantages in the employee training program like
- Interactive Training Sessions
DAS allows highly interactive training sessions that enhance employee experience, keep them engaged, remain active, and stay productive.
- Personalized Training:
In the traditional classroom approach, one-to-many teaching is prevalent. The trainer will teach the same topic to many audiences regardless of their skillsets and needs. Thus, the subject may be irrelevant to some.
Digital Adoption Solutions (DAS) provides a personalized training experience to every user, encouraging them to learn at their own pace. Yes, it offers relevant information at the right time to the right person.
- Context-based training:
Most training programs or even education often encounter a predominant problem, that is, learning and forgetting. We all have been through that. We learn we forget, we relearn, and the process goes on and on.
We can overcome this challenge with Digital Adoption Solutions (DAS). Users will learn something they need and apply it immediately. So, forgetting the concept is less likely. You learn what you need and when you need it with DAS.
Many traditional or even online training approaches are not scalable because of high costs. Trainers have to update the learning content periodically that involves more work and money.
With Digital Adoption Solutions (DAS), all you need is the same infrastructure, irrespective of the organization size.
- Reduced Content Creation Time:
DAS generates content in multiple formats when trainers create a walk-through, reducing the time to prepare and publish training materials. Thus, the trainer can skip the constant upgrading of the content periodically.
So, now, with significant advantages, how can your organization use a DAS to improve its workforce’s performance? Read on.
How Digital Adoption Solution (DAS) Improves Employee Productivity?
Here are a few ways that you can use a DAS to improve your workforce productivity.
Effective Employee Training
DAS can enhance employee training by replacing all in-house training approaches. It aids interactive sessions encouraging users to get reviews right at the moment.
Learn and apply is the concept behind DAS. Hence, it shortens the learning curve emphasizing a practical learning approach. Thus, you need not invest in hiring exclusive trainers for explaining complex concepts. Employees can indulge in self-study whenever they need a quick reference.
Assisting Employees On Time
As employees will learn tedious concepts and complex tasks in real-time, they need not have to remember them. They can seek guidance with DAS, even when they are performing their work. That can remove the burden on employees allowing them to work in a more peaceful atmosphere ensuring maximum productivity.
Improved User Experience
Digital Adoption Solution (DAS) encourages the users to learn anything, anytime, without the need for human intervention. It has all complex concepts simplified, which allows the user to learn at their own pace. Hence, the users can stay focused and motivated with their tasks without relying on any mentor or higher officials for assistance.
Most importantly, with DAS, you can automate repetitive tasks that your employee undergo every day. Automating those stereotypical jobs will allow your employees to use their valuable time in much more productive work. That, in turn, benefits the organization with improved revenue generation.
Reduces Technical Support Costs
Technical support calls can add up the financial cost of the organization as well as to end-users. With DAS, the users will become more productive and self-reliant. Thus, it will further enhance their engagement, confidence, and determination.
Accelerate Employee Onboarding, Training, and Adoption Programs
Hiring is a never-ending process in any organization. Attending to new employees and training them in relevant software and tools can be time-consuming and daunting.
With DAS, even new employees can be self-reliant and learn software and programs quickly with in-app guidance. Thus, DAS ensures smooth transition of new employees allowing the organization to work towards its business goals.
Improve the ROI of Organization
Ultimately, businesses can generate excellent revenue and improve their overall Return on Investment (ROI) with Digital Adoption Solution (DAS). Yes, organizations can extract more value from their software investments by enhancing their workforce productivity.
Above all, your organization is build on your employees. Their work productivity directly reflects on your client satisfaction and your business’s success.
Motivating the workforce and encouraging them to work in a sophisticated environment will lead them towards achieving your organizational goals. As an organization or an entrepreneur, it is your sole responsibility to provide technology and a work-friendly ambiance.
A Digital Adoption Solution (DAS) allows optimal learning experience for the employee, enabling them to use technology, improve productivity and generate better business outcomes.
Adopting the current trend and technology will allow your business to stand apart from the crowd and stay ahead of the competition. Invest in Digital Adoption Solution (DAS) today to accommodate, train and engage your remote workforce effectively. So, you can reap the benefits and better outcomes tomorrow.